Privacy Policy

Last updated: 18 August 2026

Blue Space is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit bluespacehubs.co.uk, contact us, make an enquiry, book or use our services, or otherwise interact with us.

This policy also explains your rights in relation to your personal information.

1. Who We Are

Blue Space SusCon is operated by IMWA CIC, a company registered in England and Wales under company number 08073432.

For the purposes of applicable UK data protection legislation, including the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018, IMWA CIC is the data controller responsible for the personal information described in this Privacy Policy.

Contact details:

Blue Space
SusCon
Dartford
DA1 5FW
United Kingdom

Email: info@bluespacehubs.co.uk
Telephone: 020 3588 5175
Website: bluespacehubs.co.uk

2. Personal Information We Collect

Depending on how you interact with us, we may collect and process personal information including:

  • your name;
  • company or organisation name;
  • postal or business address;
  • email address;
  • telephone number;
  • information you provide when making an enquiry;
  • information contained in correspondence between you and Blue Space;
  • details relating to bookings, workspace requirements, meeting rooms, events, training facilities, virtual offices or other services you enquire about or purchase;
  • billing and transaction information where applicable;
  • marketing preferences;
  • feedback or survey responses;
  • technical information relating to your use of our website, such as your IP address, browser type, device information and website activity; and
  • any other information you voluntarily provide to us.

We ask that you do not provide special category or sensitive personal information unless it is necessary and we have specifically requested it.

3. How We Collect Your Information

We may collect personal information:

Directly from you, for example when you:

  • complete a form on our website;
  • contact us by email or telephone;
  • enquire about one of our workspaces or services;
  • make a booking;
  • visit or use our premises;
  • subscribe to marketing communications;
  • attend an event; or
  • otherwise communicate with us.

Automatically, when you use our website, through cookies and similar technologies where applicable.

From third parties, where appropriate, such as business partners, booking or payment providers, publicly available business sources or another person acting on behalf of your organisation.

4. How We Use Your Personal Information

We may use your personal information to:

  • respond to enquiries and requests;
  • provide information about our workspaces, offices, meeting rooms, event venues, training facilities, virtual office services and other services;
  • process and administer bookings;
  • provide services you or your organisation have requested;
  • manage our relationship with customers and prospective customers;
  • administer payments, invoices and accounts where applicable;
  • communicate important information relating to our services;
  • operate, maintain, secure and improve our website;
  • understand how visitors use our website;
  • improve our facilities, services and customer experience;
  • send relevant marketing communications where permitted;
  • prevent fraud, misuse or security incidents;
  • comply with our legal and regulatory obligations; and
  • establish, exercise or defend legal claims.

5. Our Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely upon:

Contract

We process your information where it is necessary to enter into or perform a contract with you, including administering bookings and providing services you have requested.

Legitimate Interests

We may process information where it is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

These interests may include:

  • responding to business enquiries;
  • managing customer and business relationships;
  • improving our services;
  • maintaining the security of our premises, systems and website;
  • understanding how our services are used; and
  • promoting our services to relevant business contacts where permitted by law.

Consent

Where required, we may rely on your consent, for example for certain electronic marketing activities or non-essential cookies.

Where we rely on consent, you may withdraw it at any time.

Legal Obligation

We may process personal information where necessary to comply with a legal or regulatory obligation.

6. Marketing Communications

We may use your contact details to provide information about Blue Space, our services, facilities, events and other relevant updates where we are permitted to do so.

Where consent is legally required, we will obtain your consent before sending marketing communications.

You can unsubscribe from marketing communications at any time by using the unsubscribe option contained in the communication or by contacting us at:

info@bluespacehubs.co.uk

Stopping marketing communications will not prevent us from contacting you about an existing booking, contract, account or other service-related matter.

7. Cookies and Website Technologies

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage and, where applicable, support analytics or marketing activities.

Some cookies are necessary for the website to function and may not require consent. Where consent is required for non-essential cookies or similar technologies, they will not be activated until you have provided the appropriate permission through our cookie consent mechanism.

You can manage your cookie choices through the cookie controls provided on our website.

Further information about the specific cookies and technologies we use should be provided in our Cookie Policy.

8. Sharing Your Personal Information

We do not sell your personal information.

We may disclose personal information where reasonably necessary to trusted organisations that assist us in operating our business and providing our services.

These may include:

  • website and IT service providers;
  • cloud hosting and data storage providers;
  • booking and customer-management service providers;
  • payment processors and financial service providers;
  • professional advisers such as accountants, solicitors and insurers;
  • marketing and communications providers;
  • contractors and suppliers involved in providing our services; and
  • government bodies, regulators, law enforcement agencies or courts where disclosure is required or permitted by law.

Where an organisation processes personal information on our behalf, we take appropriate steps to require it to protect that information and process it only in accordance with our instructions and applicable law.

We may also disclose information in connection with a restructuring, merger, acquisition or transfer of all or part of our organisation or assets, subject to appropriate safeguards.

9. International Transfers

Some organisations that provide services to us may process or store information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer complies with applicable data protection legislation.

Depending on the circumstances, these safeguards may include transferring information to a country covered by UK adequacy regulations or using legally recognised contractual safeguards.

10. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting, contractual and reporting requirements.

The appropriate retention period depends on factors including:

  • why the information was collected;
  • the nature and sensitivity of the information;
  • whether we have an ongoing relationship with you or your organisation;
  • applicable contractual requirements;
  • legal or regulatory retention requirements; and
  • whether the information may be required in connection with a dispute or legal claim.

When personal information is no longer required, we will securely delete or anonymise it where appropriate.

11. How We Protect Your Information

We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.

Access to personal information is limited to people and service providers who reasonably require access for legitimate business purposes.

However, no transmission of information over the internet or electronic storage system can be guaranteed to be completely secure.

12. Your Data Protection Rights

Depending on the circumstances, UK data protection law gives you rights in relation to your personal information.

These may include the right to:

  • access personal information we hold about you;
  • correct inaccurate or incomplete personal information;
  • request deletion of your personal information in certain circumstances;
  • restrict processing of your information in certain circumstances;
  • object to processing, including certain processing based on legitimate interests and direct marketing;
  • data portability, where applicable;
  • withdraw consent at any time where processing is based on consent; and
  • make a complaint about the way your personal information has been handled.

Some of these rights apply only in particular circumstances and may be subject to exemptions under data protection law.

To exercise any of your rights, please contact:

info@bluespacehubs.co.uk

We may need to ask you for information to verify your identity before responding to a request.

We will respond to valid requests within the timeframe required by applicable data protection law.

13. Complaints

If you have concerns about how we collect or use your personal information, please contact us first so that we can investigate your concerns.

Email: info@bluespacehubs.co.uk
Telephone: 020 3588 5175

You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).

Information about making a complaint is available through the ICO website at ico.org.uk.

14. Third-Party Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy notice of any third-party website before providing personal information to it.

15. Children’s Privacy

Our services are primarily intended for businesses and adults.

We do not knowingly use our website to collect personal information from children for marketing purposes. If we become aware that personal information relating to a child has been collected inappropriately, we will take appropriate steps to delete or otherwise deal with that information in accordance with applicable law.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, business practices, technology or legal requirements.

Any updated version will be published on this page and the “Last updated” date at the top of the policy will be amended.

We recommend reviewing this page periodically.

17. Contact Us

If you have any questions about this Privacy Policy, how we use personal information or your data protection rights, please contact:

Blue Space / IMWA CIC
SusCon
Dartford
DA1 5FW
United Kingdom

Email: info@bluespacehubs.co.uk
Telephone: 020 3588 5175